Order Editor for Customer Self-Service
Let customers edit their orders without contacting support
Give your customers the power of self-service. They can fix their shipping address, add a product they forgot, and change their item size or color, all before their order is shipped.
Shopify merchants who trust Cleverific Order Editor
Customer on-demand order changes to streamline your operations.
A customer might order the wrong size and email your support team for an order change. If that email isn’t handled right away, you’ll have to deal with a return. But there’s a better way to solve order issues with customer self-service.
What can your customers do with Customer Portal?
Did you know the average store processing 6k orders per day receives about 20 daily order change requests? Customer Portal lets customers fix their mistakes immediately without contacting your customer service team.
Change product sizes, colors or variants
Instead of contacting your customer service team, customers can easily swap colors, sizes, or other variants if they change their minds or make a mistake with their orders.
Add or remove item quantities from their orders
With a simple click from the order status page, customers can add or remove quantities from their order without sending back-and-forth emails.
Cancel, add new items, or remove items from their orders
Customers can add new items, remove items, or cancel their order before it ships, so you don’t have to process a return. And whatever their reason for canceling, they’ll have the option to let you know.
According Nuance Enterprise, about 67% of customers would rather fix things themselves with self-service than talk to a company representative. Now, you can let your customers quickly fix their mistakes without waiting on hold or processing a return.
With Customer Portal, you control when your customers can edit, and what they can edit.
You’re in the driver's seat with order change rule customizations. Customers can can only edit based on rules and logic you control.
Set editing window timeframe. Allow edits in the first 30 minutes or up to 7 days after an order is placed
Restrict editing via order tags. Disable editing for orders tagged such as “final sale” or “custom product”
Set order cancellation rules. Enable or disable order cancellations by customers
Quantity changes. Allow or restrict changes to item quantities in orders
“More customers are self-service editing than those who used to reach out to us,” Nikola said. “We have about four self-serve changes a day. This saves time for customer service and reduces our shipping costs.”
- Nikola Jovanovic Operations Manager, Peter Manning NYC
Work smarter with Customer Portal
Customer self-service order editing provides instant support for your customers with minimal effort from your team.
Order changes without contacting customer service. Customers can make simple changes to their orders, like changing size, color or any variant without contacting customer service.
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Provide support outside of customer service hours. Customers can make order corrections, like fixing shipping address typos, outside of your regular customer service hours.
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Save cost and handling time of returns. The average cost of a product return is 66% of product price. Shopify store owners can use Customer Portal in the Order Editor app to save their margins and deal with fewer returns.
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Increase customer satisfaction. By empowering customers to make simple corrections to orders as soon as their order is placed, available 24/7.
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Reduce support volume. Less tickets and less stress allows your customer service team more time to handle high touch orders or complex issues.
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Add weekend or after hours support without hiring staff. Customer Portal self-service is available 24/7 for simple order changes without the cost of hiring additional staff.